Job descriptionA Switchboard Telephonist with Hilton Hotels and Resorts accepts delivers and responds to Guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.What will it be like to work for this Hilton Worldwide Brand?One of the most recognized names in the industry Hilton Hotels Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative forwardthinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers we shape experiences in which every Guest feels cared for valued and respected.If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels Resorts. Because it’s with Hilton Hotels Resorts where we promise an exceptional Guest experience every time.What will I be doing?As a Switchboard Telephonist you will accept deliver and respond to Guest and management messages enquiries and emergencies using their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standardsAchieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and service and use upselling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information as requiredDemonstrate a high level of customer service at all timesComply with hotel security fire regulations and all health and safety legislationAttend appropriate training courses when requiredDemonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinityFollow company brand standardsAssist other departments as necessaryQualificationsWhat are we looking for?Switchboard Telephonists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that followPositive attitude and good communication skills especially on the telephoneCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctionsPrevious experience in a customerfocused industryWhat benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels Resorts the global leader of hospitality.More than 500 locations and nearly 200000 rooms across six continentsInnovations include pioneering the airport hotel concept becoming the first coasttocoast hotel chain in the US and the first to install televisions in Guest oomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 more...
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