Job descriptionA Reservations Agent with Hilton Hotels and Resorts will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities.What will it be like to work for this Hilton Worldwide Brand?One of the most recognized names in the industry Hilton Hotels Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative forwardthinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers we shape experiences in which every Guest feels cared for valued and respected.If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels Resorts. Because it’s with Hilton Hotels Resorts where we promise an exceptional Guest experience every time.What will I be doing?As Reservations Agent you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities. Specifically you will be responsible for performing the following tasks to the highest standardsManage telephone fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all timesUnderstand seasonal and historical trends and work within them to ensure maximum occupancy and average room ratesIdentify new contacts and pass sales leads on to the relevant sales team. develop sales leads and respond to sales opportunities in order to maximise revenueProduce quotations and written confirmation to all clientsMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessMaintain a thorough understanding of hotel facilities and processes and contribute to a culture of high quality standards for relationship building customer service selling techniques and billing and processing contractsEnsure bookings are guaranteed and no show chargeslate cancellation charges are applied where appropriateEnsure delivery in quality in processing guest requests and bookings.QualificationsWhat are we looking for?A Reservations Agent serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that followGood organisational and administration skillsPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceConfident telephone mannerHigh level of IT skillsExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctionsKnowledge of the hotel property management systemsPrevious experience in the Reservations function within the hotelleisure sectorProven sales experience within the hotelleisure sectorWhat benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels Resorts the global leader of hospitality.More than 500 locations and nearly 200000 rooms across six continentsInnovations include pioneering the airport hotel concept becoming the first coasttocoast hotel chain in the US and the first to install televisions in Guest oomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 more...
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