• Handles customer inquiries from beginning of the inquiry to it’s closing
• Resolves customer complaints & problems aiming for customer satisfaction
• Optimizes customer contact opportunities
• Employs RCC training skills to:
- Adhere to the call script
- Adhere to the communication process
- Maintain AHT
- Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets
- Achieve quality communicated targets
• Completes necessary project operation documentation
• Alerts the Team Leader on issues or concerns that require escalation
• Maintains confidentiality of RCC’s client’s & customer data
• Adheres to RCC policies & procedures
• Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc.
• Participates in individual & team training/meetings to bring knowledge up-to-date
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
• Achieves the FCR target: particularly for support calls
• Performs other related duties
Job Details
| Date Posted: | 2013-10-07 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree / higher diploma |
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