Job descriptionRedesign implement and evaluate key business processes across the company.Redesign business processesAssess need to redesign a business processCollect requirements of stakeholders for business process redesignDesign ToBe business process clearly demarking manual and automated activities and defining roles and responsibilitiesAssess costs vs. benefits of process redesignDefine business process objectives KPIs and KQIsApply industry standards and best practices e.g. TM Forum's business process management knowledgeImplement changes to business processesLead implementation of business process redesignHelp mobilizing stakeholders and manage changeTrack and report on progress of implementationIdentify any implementation issues and resolve or escalate it.Evaluate performance of business processesMonitor and evaluate business process performance and adherence to business rulesBachelor's degree required in either Engineering or Business Administration or similarMaster's degree preferredSix Sigma LEAN and ITIL certificates preferredAt least 3 years of work experience in business process management within telecommunications preferably at a leading telecom operator or with a reputable management consulting firmGood understanding of industry trends and developmentsStrong and proven k more...
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