Responsible for To provide front line IT support to the Users of Saudi Gulf Airlines. To ensure that calls for support are dealt with promptly and appropriately.
Key Accountabilities
1To provide technical support to telephone and email requests from users for all PC hardware Software and associated peripherals.
2To log support calls and document their outcome to facilitate the resolution of common queries.
3To redirect or escalate support requests to the appropriate member of the IT Support Centre.
4To proactively provide information to users on the progress of outstanding support calls.
5To contribute to ensuring that the Helpdesk systems and software are kept up to date and Messages are passed on and feedback received promptly.
6To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
7To install and configure operating systems to agreed standards under the direction of the Team Leader.
8To install and configure software to agreed standards under the direction of the Team Leader.
9To maintain the existing PCs and peripherals to standards determined by the Team Leader by performing upgrades new installations and carrying out routine procedures.
10To help the Support Assistants develop their skills and knowledge with respect to frontline support.
11To assist in the compilation and maintenance of an accurate inventory of hardware and software.
12To assist in the compilation of the Support Centre's technical documentation guidelines and Procedures and ensure they are disseminated to users.
13To liaise with colleagues in all departments and Technical Development teams to ensure continuity of service for all users.
14To provide at all times a professional courteous and rapid response to individual users.
15To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
16To develop and maintain active and progressive working relationships with all members of Saudi Gulf Airlines
Other duties
• To maintain personal and professional development to meet the changing demands of the job participate in appropriate training
activities and encourage and support staff in their development and training.
• To undertake such other duties training andor hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
المهارات
Qualification
A degreeDiploma particularly those with relevant qualifications is required.
MCSC CCNA certification can be beneficial.
Prior work experience gained in any position involving contact with customers or the general public is advantageous