Responsible for: To provide front line IT support to the Users of Saudi Gulf Airlines. To ensure that calls for support are dealt with promptly and appropriately.
Key Accountabilities:
1) To provide technical support to telephone and email requests from users for all PC hardware, Software and associated peripherals.
2) To log support calls and document their outcome to facilitate the resolution of common queries.
3) To redirect or escalate support requests to the appropriate member of the IT Support Centre.
4) To pro-actively provide information to users on the progress of outstanding support calls.
5) To contribute to ensuring that the Helpdesk systems and software are kept up to date and Messages are passed on and feedback received promptly.
6) To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
7) To install and configure operating systems to agreed standards under the direction of the Team Leader.
8) To install and configure software to agreed standards under the direction of the Team Leader.
9) To maintain the existing PCs and peripherals to standards determined by the Team Leader, by performing upgrades, new installations and carrying out routine procedures.
10) To help the Support Assistants develop their skills and knowledge with respect to front-line support.
11) To assist in the compilation and maintenance of an accurate inventory of hardware and software.
12) To assist in the compilation of the Support Centre's technical documentation, guidelines and Procedures and ensure they are disseminated to users.
13) To liaise with colleagues in all departments and Technical Development teams to ensure continuity of service for all users.
14) To provide at all times a professional, courteous and rapid response to individual users.
15) To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
16) To develop and maintain active and progressive working relationships with all members of Saudi Gulf Airlines
Other duties:
• To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training
activities and encourage and support staff in their development and training.
• To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
تفاصيل الوظيفة
| 2014-07-17 | تاريخ الإعلان عنها: |
| الدمام, المملكة العربية السعودية | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| خطوط الطيران/الطيران | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| دبلوم | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التقني في السعودية - بحث عن جميع الوظائف