Database Management
- Follow-up and Maintain up-to-date records of customer information Accountable to consolidate all customer information in database (complaints, sales visits, customer details, communications records, customer analytics) and enhance the system functionality
- Synthesize information from various customer data sources
- Maintain records of all customer enquiry generated from marketing activities Maintain the system
Quantitative and Qualitative Customer/ Market Research
- Follow-up to increase the customer responses
- Conduct periodic market/ customer surveys
- Collation and presentation of survey results Devise and create monthly customer analytics and intelligence reports
- Interpret, formulate and highlight recommendations based upon the research findings
Customer Service - Sales Support
- Outbound prospecting aimed at specific target market as per marketing/ business development campaigns
-Create sales, customer service and marketing trend reports Attend to customer calls in a polite manner and ensure completion of the customer cases.
- Ensure all customer complaints are recorded with timely closure and valid root causes.
- Root cause analysis of complaints for on-going customer service improvements.
- Support with effective sales presentations and related tender documentations.
- Assist internal and external customers and ensure exceptional experience for the clients.
Job Details
| Date Posted: | 2013-12-30 |
| Job Location: | Manama, Bahrain |
| Job Role: | Marketing/PR |
| Company Industry: | Shipping |
| Joining Date: | 2014-02-01 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; India; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
Apply Now http://jobs.emaratalyoum.com/en/job/marketing%2dexecutive%2din%2dbahrain%2d2999874/