The job of Information Systems Manager is for designing configuring installing maintaining and repairing network
systems subsystems computersservers overseeing the computerserver room operation and environment
providing information direction andor recommendations regarding network installations and configurations including
television intercom and telecom services IP Cameras mobile terminals payment processing devices and wireless
systems resolving network operational issues and providing technical support to Application end users.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
· Administers systems and servers related to LAN and WAN e.g. email systems accounts print queue
workstation ID IP assignments computer labs classroom computers VOIP firewall security antivirus
spyware etc. for the purpose of ensuring availability of services to authorized users.
· Assesses incidents complaints andor accidents for the purpose of resolving or recommending a resolution
to the situation.
· Designs computer networks e.g. internet web mail FTP servers etc. for the purpose of ensuring effective
and efficient operating systems.
· Directs department personnel for the purpose of prioritizing project deadlines and ensuring optimal utilization
of personnel.
· Installs network client and server software on a variety of platforms e.g. service packs application
software operating software primarily Microsoft Linux hardware upgrades etc. for the purpose of
upgrading and maintaining WANLAN and telecommunication systems.
· Maintains network operations and software applications e.g. servers file print application WEB database
proxy etc. operating systems server backup routine maintenance programs etc. for the purpose of
ensuring efficient operations.
· Sets policies and guidelines for DRS Disaster Recovery System
· Manages assigned projects and program components including television intercom IP Cameras mobile
terminals payment processing machines and wireless services e.g. migration to new systems scheduling
installations product research etc. for the purpose of delivering services in compliance with established
guidelines andor objectives.
Organizational
· Performs personnel administrative functions e.g. hiring training supervising evaluating providing
professional development opportunities etc. for the purpose of maintaining adequate staffing enhancing
productivity of personnel and ensuring department outcomes are achieved.
· Trains staff primarily within the technology area for the purpose of ensuring their ability to use new andor
existing operating systems and application software in a most efficient manner.
· Participates in a variety of planning and development activities for the purpose of creating short and long
range IT growth plans including budgeting.
· Recommends equipment supplies and materials e.g. purchase equipment lease equipment etc. for the
purpose of acquiring required items and completing jobs efficiently.
· Recommends policies procedures andor actions for the purpose of providing direction for meeting the
company’s IT goals and objectives. At the same time ensuring compliance with company policies and legal
directives.
· Researches trends products equipment tests etc. for the purpose of recommending procedures andor
purchases in accordance with ongoing futuristic IT Trends.
Skills
Technical
· Prepares written materials e.g. procedures system level documentation reports memos letters budgets
etc. for the purpose of documenting activities providing written reference andor conveying information.
· Troubleshoots malfunctions of network hardware andor software applications within the local and wide area
networks television wireless intercom telephones and security systems etc. e.g. servers hubs routers
network protocols etc. for the purpose of resolving operational issues and restoring services.
· Manage software licenses on a companywide basis
Interpersonal
· Coordinate internal client and vendor communications and data exchange
ESSENTIAL PRIOR EXPERIENCE
• 12 total years IT Systems Administration with minimum 5 years past experience managing IT department
with Microsoft as underlying technology.
• Knowledge in Data management database development workflow optimization Scripting is desirable.
• Coordination of 247 data and communications internationally to support outsourcing
• Disaster recovery planning and testing
• Platform requirement
• Microsoft Windows Servers Linux IIS Active Directory terminal services and computer management
• Microsoft SQL Server 200520082012 Oracle Installation knowledge
• Experience in the following areas is desirable
• Desktop Support of Auto Cad Adobe Photoshop and other graphics programs Microsoft Office iWork
Adobe Acrobat Symantec Team viewer BusinessinaBox Smart Draw
Required Skills and Competencies
• Possess expert knowledge to identify opportunities for improvement and change
• Champion innovator to effectively manage implementation of new ideas
• Build expert knowledge of company and convey knowledge to others
• Remain current with emerging technology and industry best practices
• Work across departments to share lessons learned and best practices
• Identify customer needs and propose alternative solutions and strategies
• Set and manage internal client expectations
• Define ways to increase client satisfaction and deepen client relationships
• Ensure IT team delivers superior solutions and support services
Other
• Communicate relevant IT information to departments and management