Key activities: • Using a range of office software, including email, spreadsheets and databases; • Managing filing systems; • Management of social media; • Recording office expenditure and managing the budget; • Organising the office layout and maintaining supplies of stationery and equipment; • Maintaining the condition of the office and arranging for necessary repairs; • Overseeing the recruitment of new staff, sometimes including training and induction; • Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies; • Carrying out staff appraisals, managing performance and disciplining staff; • Delegating work to staff and managing their workload and output; • Writing reports for senior management and delivering presentations; • Responding to customer enquiries and complaints; • Attending conferences and training.