Strategic and operation planning
Development and growth of branches
Supervise the operations of all the branches
Manage the overall business performance of the café services
Work with kitchen management to make menu changes
Maintain develop and improve café service standards
Staff management
Assist in the process of hiring new managers and key people
with HR department
Assist the HR department in setting up the yearly training plan
Recruit train and manage performance of personnel
Provide effective leadership through consistent management and encouragement of colleagues
Manage staffing in order to have the best production and customer service while keeping human resources costs at optimal levels
Make sure all staff follow Criollo Chocolate Café standard policies and procedures at all times
Financial management
Prepare semiannually analysis on Criollo Chocolate Café performance versus Criollo Chocolate Café target markets
Set and monitor departmental budgets on a monthly basis
Control cost and optimize available resources and set corrective action plan if needed
Ensure cost targets are met in terms of cost of Food and Beverage manpower and other operational cost
Monitor Back of House and Front of House fixed and variable costs and implement corrective measures when needed
Sales and Marketing
Identify available sources of business and establish priority marketing opportunities
Develop the “Brand Personality” of Criollo Chocolate Café in line with global positioning market requirements competitive factors and customer demands
Conduct comparisons of competitors rates on a regular basis
Prepare the yearly Sales and Marketing plan and set the departmental budget
Ensure that all brand communications deliver a clear understanding of the values of Criollo Chocolate Café to business partners and customers
Manage all advertising contract arrangements with publishers
Internal communication
Liaise with General Manager on all operation issues as required
Make recommendations to improve the business
Assist head of departments in the process of evaluations and appraisal performances on a timely manner
Liaise with the different outlets’ floor managers on all operation issues as required
المهارات
Solid background in the hospitality and or retail field
Ability to assure good communication within his team
Ability to set schedules and assign duties
Attentive to details
Excellent analytical and decisionmaking skills
Excellent customer service skills
Excellent interpersonal communication skills
Excellent management and leadership skills
Good team motivation skills
Knowledge of HACCP standards
Selfstarter with high personal standards and a high code of ethics
Very good command of English and Arabic both oral and written
وصف الشركة
Criollo Chocolate Cafe is the destination for chocolate lovers. Criollo provides a selection of signature treats developed and served to provide an exceptional experience. The company was founded in 2010 and have multiple outlets and unique menu. The strategic plan is to have higher customer reach by opening up more outlets and expanding our customer base.