1.Support and assist branches and TM Centers to obtain a quotSatisfactoryquot audit rating on area branches or individual centers audit work for both quotProcess amp Controlquot and quotManagement Awarenessquot elements urge and remind branch and TM center officers of the necessity to implement corrective actions and comply with the set target completion dates circulate audit findings to all other branches and TM Centers in the Region to prevent recurrence.
2.Visit every branch and TM Center at least once every two months as per the agreed plan.
3.Ensure implementation of the branchTM Center CRSL program in a transparent manner and attach requisite samples for procedures monitor bridging of the Control Gap.
4.Ensure that all Control and Quality Manager's checklist items for audit of branchcenter work have been implemented.
5.Review the key performance indicators to mitigate associated risks and enhance service quality standards based on follow up of incoming error reports.
6.Ensure satisfaction of customer service and support quality standards to resolve associated problems between the branch and other units.
7.Prepare reports of reported findings and final assessment of thee branches and TM Centers visited during the previous 2 months and review these with the Regional Control amp Quality Manager.
8.Implement training activities on site to enhance knowledgedevelop standards for application of new work policies and procedures amendments and circulars and enhance awareness levels of risks inherent to the branchTM Center operating environment through documented workshops and written minutes.
9.Ensure that branchTM Center staff are aware of the importance of preparing daily and monthly checklists and ensure their application with ultimate transparency.
10.Ensure that preliminary investigations of cases and issues have been conducted and that reports have been prepared in coordination with the Regional Control amp Quality Manager.
11.Verify that branches comply with the requirement to develop a compliance checklist and follow up unclaimed accounts money laundering reports etc. through control reports.
12.Provide support amp backup to the branches and TM centers and follow up on completion of their business continuity plans in coordination with the Branch Operations Support Division.
13.Review Control amp Quality Report with the branchTM Center manager and officers and agree findings and corrective actions during the visit.
14.Monitor and follow up application Transformation Management requirements ensure staff possess an understanding of essential standards formulate findings and proposals fit for the business environment.
المهارات
•Bachelor’s degree Master’s degree BABS or MAMS in Business Management Banking Finance Economics Marketing Accounting or any other relevant field. Professional qualifications such as CPFP ACA PCA CPA will be an advantage.
•7 years Banking experience of which at least a minimum of not less than 5 years of retail bank branch operations management. 57 years in Retail Banking including experience in Branch Management operations business development and marketing.
•Through knowledge of policies and procedures of retail bank operations.
•Experience and ability to trouble shoot and take corrective action.
•Ability to coach and train staff.
•Good interpersonal and communications skills with BranchTM Center Managers and heads of concerned units.
•Understanding background in retail products and accounting.
•Excellent time management skills combined with the ability to work on his own initiative and exercise his own judgment with discretion.
•Ability to write reports correspondence and to effectively present information and respond to questions from group of customers managers and other staff.
•Strong Credit knowledge.
•Strong computer skills excel word and thorough knowledge of Banking Policies Procedures SAMA guidelines rules government regulations governing the banking industry in he kingdom.
•Working understanding of budget process.
•Ability to lead coach and motivate Retail Bank staff team.
•Excellent negotiations selling and interpersonal skills including strong influencing and persuading skills.
•Willingness and selfmotivation to go beyond requirements in achieving the set standards in time.
•Fluent in Arabic and English both written and spoken.
الخلفية التعليمية
Bachelor’s degree Master’s degree BABS or MAMS in Business Management Banking Finance Econo
وصف الشركة
Arab National Bank offers a full range of domestic and international commercial and Islamic products and services to the retail and corporate sectors. The Bank also offers a consultancy and investment mutual funds and assets management local amp international equity trading foreign exchange and treasury services.
As a gesture of international and national recognition of consecutive achievements and service excellence Global Finance a reputable international financial journal named the Bank “Best Bank in Saudi Arabia 2004” for the second year in a row. Arab National Bank won the “Bank of the Year in Saudi Arabia 2004 Award” from “The Banker” of the famous Londonbased Financial Times Institution also for the second time running.. It remains to be said that Arab National Bank was already named “Best Overall Fund Manager in Saudi Arabia 2003 ”for the second year in a row in recognition of the excellent performance of the Bank’s mutual funds management. Recently “Emerging Markets” of “EUROMONEY” named the Bank “The Most Improved Bank in the Middle East 2004”
Website www.anb.com.sa