Job description1. Resolves technical problems by identifying and troubleshooting them.2. Performs routine tasks under the direct supervision of a more experiencedadministrator.3. Acts as a frontline interface to users accepting trouble reports anddispatching them to appropriate system administrators.4. Supports end trained the users to handle different software application asper requirement.5. Maintains strong relationship with workers which helps to provide betterservice.6. Troubleshoots hardware and software issues.7. Prepares new computers as per company’s standard.8. Performs sites visits and online support to customers.9. Installs and manages Windows OS win98 XP Vista Win 7 win 2003server.10. Troubleshoots email connectivity from the client side.11. Grants access to the Internet.12. Terminates and troubleshoots end user connections first level of networkissues and printers' issues.13. Creates and Manages users accounts groups and email groups.14. Manages IT stock for hardware desktops laptops and tonners.15. Escalation process for handling system and application urgent and criticalissues to System Administrator16. Escalation process for handling network urgent and critical issues toNetwork Administrator17. Identifies the hardware and software needed to provide solutions toproblems18. Implement company IT policies and ensure user’s compliance19. Primary support for the network installation and WAVELAN Access point connec more...
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