-To advice customers on any needs
-To assist and support Advisor on Special cases
-Maintain the knowledge on warranty processing procedure and sympathetic complaint handling to ensure that customer complaints are processed appropriately in a timely fashion. Thereby strengthening the image of the Manufacture
-To Prepare and provide the bills to the customers, and explain about the bills as necessary
-To deliver the completed vehicle to customers, and provide advice on the priority of future servicing and repairs to secure customer satisfaction on the work done.
-To manage the front desk reception area (Team, parking and offices) in purpose to ensure the best service to the customer
-Monitoring the WIP (Work In Progress) in purpose to reduce them
-To do a daily Morning meeting with the advisor regarding the result of the KPI
-To handle the vehicle with care, and exercise added care to the vehicles in the facilities,
-To use the Job Card “J-D” or Work In Progress “WIP” as the Only official document of Record and Communication between the different departments and for the Journey from the Customer to the Cashier.
-To respect the Operation Retail Standard Time of Manufacture Guideline
-To achieve Repair on Time
-To respect the Customer Approval & update your Superior on any incident concerning the vehicle
-To work cooperatively and jointly in purpose to improve Quality Seamless to the customer service
-To achieve daily, weekly, monthly and yearly Own & Team Targets & Objectives on Utilization, Productivity & Efficiency
-Must inform his superior about any problem that you can encounter during your working, to improve it
-To share with the Team knowledge and training information
-To always have a professional attitude inside and outside the Company,
-To ensure that the annual training plan of the team is done and the nomination are submitted
-Must attend all training that has been included
تفاصيل الوظيفة
| 2013-12-03 | تاريخ الإعلان عنها: |
| الدوحة, قطر | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| سيارات | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| الثانوية العامة أو ما يعادلها | الشهادة: |
تقدم الآن - وظائف في قطر - وظائف خدمة العملاء في قطر - بحث عن جميع الوظائف
http://www.bayt.com/ar/job/service%2dadvisor%2din%2dqatar%2d2802897/