.BMC Product Specialist Banking Riyadh Saudi Arabia SalaryPackage TBC Our client who are a significant member of the Middle Eastern banking community have asked us to assist in the hire of a BMC Product Specialist to assist in the implementation and customization of the of the End User Experience product and to manage the liaison between IT and the Business. Key SkillsExperience This position is expected to understand educate and help on any new business processes. This position will work to continually understand business needs and the corresponding IT requirement obtain acceptable relationship to work within them seamlessly to attain the bigger picture. Develops and recommends solutions and strategies based on the analysis of customer experience and business goals through existing systems infrastructure. Analyzes complex business problems to be solved with automated systems Provides technical capacity expertise in identifying evaluating and developing systems and procedures that are cost effective and meet user requirements Has the ability to apply collaborative problem solving techniques understands how to deal effectively with team Work as a production support Operations resource whenever required and necessary Execute changes by adhering to a documented Change Management process Resolve issues with complete ownership Participate in problem resolution and provide solutions Will coordinate with cross functional groups to get the required work done Will ensure services are delivered in manner as to generate a high level of customer satisfaction Understanding of End User Experience tools and BMC Application Configuration Changes Knowledge of BMC event Manager and awareness of BSM Business Service Manager Bachelor's degree or equivalent experience in an Information Technology or Business Systems related discipline. Experience of 35 years working with IT Expertise on ITSM ITIL processes BMC product suites Network connectivity Indepth handson experience practical and theoretical knowledge of installation configuration development and production support Handson experience with federating data from the CMDB Handson experience utilizing the Atrium Integration Engine to populate the CMDB Experience participating in medium to large implementations performing both installs and upgrades Experience in a support role andor 247 Operations and Strong communication skills Written and verbal Many thanks for taking the time to review this vacancy adve more...
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