Operations Manager

The Operations Manager **Customer Care** is responsible for day to day operations in a 24 hour operation that handles world wide telephone and e-mail communication to both hotels and customers for reservations. These include requests for support on individual reservations and/or cancellations, requests for additional information, or complaints.



Main responsibilities include, but are not limited to:

 Continually evaluate, plan, direct and measure operational processes to achieve maximum efficiency;

 Continually evaluate and develop direct reports;

 Work in conjunction with other departments/locations to identify and implement effective technologies, applications and process;

 Identify and develop necessary tools and reports for effective management;

 Monitor and address customer service issues;

 Meet or exceed department performance goals;

 Implement, monitor, and measure staff performance standards; quantity, quality and phone service levels;

 Communicate in all directions;

 Identify and manage appropriate staffing levels/resource utilization;

 Maximize use of phone and all customer care related systems.

 Handling Rooms, and Transportation Reservations.

 Dealing with Travel Agents.



Additional Responsibilities:

 Create an environment that cultivates sales excellence, service, growth, empowerment, teamwork and high self-esteem;

 Identify, assess, confront and resolve performance issues with staff;

 Drive coaching/monitoring process in conjunction with the training department;

 Identify needs for new and recurrent training.

تفاصيل الوظيفة

2014-04-01	تاريخ الإعلان عنها:
جدة, المملكة العربية السعودية	منطقة الوظيفة:
خدمة العملاء	الدور الوظيفي:
الضيافة/السياحة/السفر	قطاع الشركة:

المرشح المفضل

إدارة	المستوى المهني:
ذكر	الجنس:
الإمارات العربية المتحدة; البحرين; جيبوتى; الجزائر; مصر; العراق; الأردن; جزر القمر; الكويت; لبنان; ليبيا; المغرب; موريتانيا; عمان; فلسطين; قطر; المملكة العربية السعودية; السودان; الصومال; سورية; تونس; اليمن	الجنسية:

تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف