POSITION PURPOSE
To be the initial point of contact for all customer enquiries either by phone or by email, processing all relevant information to finalise a sales enquiry or a Customer Care Report.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Responsible for coordinating customers requirements to survey and quoting department.
Responsible for all sales that are not assigned to a sales person or agent booking.
Answer phone calls and act as the initial point of contact for the customer.
Take responsibility for managing customer care enquiries and complaints
Follow up on quotations, answering customer queries, advising on additional products to cross sell.
Increase sales of additional services and insurance products.
Compile and complete relevant information in order to facilitate a quote.
Work closely with the surveyor and quoters to respond to all customers enquiries.
Liaise and understand the roles of the moving crew, operations manager and move coordinators.
Use Intrack to obtain and record information in an accurate and timely manner.
Visit customer locations when necessary.
Record and summarize results of CCR’s daily so accurate weekly and monthly reports can be compiled and submitted to the relevant people.
Process Customer Care Reports; investigate complaints and all scores below 5. Complete CCR procedure entering on spreadsheet.
Follow up on complaints, investigate and write initial response letters to customer complaints, feeding back to relevant staff to ensure action is taken and quality is improved.
Show initiative, investigate, take accountability and work unsupervised.
Train new recruits and identify trends and training needs for Move One staff.
Other duties as reasonably assigned.
WORK REQUIREMENTS
Interact professionally with other employees, customers and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or without direct supervision.
Job Details
| Date Posted: | 2014-02-20 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Australia; Canada; Great Britain (UK); Ireland; New Zealand; Russian Federation; United Kingdom; United States |
| Degree: | بكالوريوس/ دبلوم عالي |
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