RetailThe foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE. Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!About the Position
As part of the customer relations team you will be responsible for strengthening the IKEA position as first choice for home furnishings store in the local market by ensuring positive customer experience before, during and after purchase. This involves monitoring and improving the shopping experiences for customers all around the store and use their feedback as tools for improvement.
You will manage, lead, train and develop co-workers to be able to deliver the customer service required. This will be done through focus groups, customer interviews and suggestion boxes.
About You
Ideally you will have 3-5 years experience within a similar role with education to High School level an advantage.
To succeed you should be customer focussed, understand the importance of team work, take individual accountability and have good leadership skills.
تفاصيل الوظيفة
| 2015-04-23 | تاريخ الإعلان عنها: |
| قطر | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| بيع بالتجزئة/بيع بالجملة | قطاع الشركة: |
المرشح المفضل
| إدارة | المستوى المهني: |
تقدم الآن - وظائف في قطر - وظائف خدمة العملاء في قطر - بحث عن جميع الوظائف
http://ift.tt/1DWlb9K