الاثنين، 1 سبتمبر 2014

IT CoordinatorIT Technical Support

Masafi was established in 1976. Today it is the premium reference for natural mineral water in the region. Since its inception 37 years ago as a mineral water brand Masafi has come a long way evolving into a complete FMCG company. Masafi leads the natural mineral water market in the UAE and offers its wide range of premium products to more than 50 countries.


We understand that an important ingredient to our success is our people. That’s just one reason why we believe in recruiting the very best individuals. We’re always looking for talented people with diverse backgrounds and experiences who bring fresh ideas to the table. From rewarding staff events to passionate community efforts across the country a career at Masafi will bring you a satisfying experience filled with fresh opportunities.


We are We are looking for a IT Cordinator to provide enduser support routine maintenance and infrastructure support.


The key accountabilities of this position are


END USER SUPPORT

•Diagnosing hardware and software problems

•Oncall when needed

•Training staff

•247 on call support

•Using IT support request system to document prioritize and track requests.


ROUTINE MAINTENANCE

•Installingconfiguring new computerstelephones

•Repairingupgrading PC and Mac hardware and software

•Troubleshooting printersscannerscopiers

•Maintaining inventory of IT assets

•Must work outside 8am to 6pm as required

•Undertake the daytoday operation of backupsystems including rotation of backup tapes.


INFRASTRUCTURE SUPPORT

•Building and installing cables

•Running plant cabling

•Researching learning and evaluating new software

•Documenting systems