Job Description
Why Halliburton? How about global opportunities interesting work within small cohesive teams extensive training and the opportunity to take your career wherever you want it to GO with all the support and stability of a truly global organization. With more than 72000 employees in approximately 80 countries Halliburton is one of the largest and most respected energy services companies in the industry. Since 1919 our customers have relied on our industryleading technologies scientific expertise and most importantly our knowledgeable and experienced professionals to help them meet the world's demand for energy. Whether you are a new graduate seeking your first job or an experienced professional looking to make a career change we have fantastic opportunities across our organization. Are you ready to GO?
Under direct supervision operates under close supervision. Provides telephone or electronic email or database support to customers and Field Service staff in resolving technical problems. Responsibilities include coordination of problemsolving efforts between customers and field service personnel software support investigation and analysis of product problems related to assigned products. Recommends and implements proposed solutions to resolve reported problems. Job tasks correctly performed have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through completion of an undergraduate degree.
This team is the first contact with the Customer. They support the Landmark Customer Support Portal and the Landmark Software Manager.
Candidate must be bilingual in Spanish and English with good verbal and written skills.
Strong interpersonal skills and an understanding of Customer Service are required.
Being proactive creative and being able to work with a team are very important.
The capacity to manage multiple priorities concurrently is essential.
Ability to question callers effectively in order to ensure appropriate action is taken.
Team work attitude
Advanced Sk more...
OGS