Job Description Job Number 1990357Business GE HealthcareBusiness Segment Healthcare Global ServicesAbout Us GE NYSE GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy health and home transportation and finance. Building powering moving and curing the world. Not just imagining. Doing. GE works. For more information visit the company's website at www.ge.comPosted Position Title EID Healthcare Field Service InternCareer Level CIFunction ServicesFunction Segment Leadership ProgramsLocation Saudi ArabiaU.S. State China or Canada Provinces City DhahranPostal Code 31261Relocation Assistance NoRole SummaryPurpose Responsible for developing and maintaining strong interpersonal relationships with customer representatives ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.Essential Responsibilities Technical Maintains all models specific to a modality in the assigned area.. ElectronicMechanical Total system level troubleshooting on complex multisymptom problems. Customer satisfaction Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. LCT Assists in Account Sales visits helps train others where necessary identify Sales opportunities and communicate to account team. Business growth Assists in the growth and direction of business in hisher geographic area. Productivity Responsible for Warranty and PMS contract cost control. Administration Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts. Installation Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard according to the GE Service Quality Policy Statement.
Quality Specific Goals Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job typeposition. Complete all planned Quality amp Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions FMI's within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possible.QualificationsRequirements Qualified to Degree level or equivalent.Additional Eligibility Qualifications Desired Characteristics NA
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