Basic Function
Answer phones to respond to orders general customer inquiries and requests.
Duties Responsibilities
1. Answer phones and respond to customer requests.
2. Place customer orders in computer system.
3. Provide customers with product and service information.
4. Transfer customer calls to appropriate staff.
5. Identify research and resolve customer issues by using the Email.
6. Followup on customer inquiries not immediately resolved.
7. Complete call logs and reports.
8. Recognize document and alert the supervisor of trends in customer calls.
9. Recommend process improvements.
Other duties as assigned.