• To handle customers in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience
• To ensure that the KPI’s are understood and met on a timely manner
• To understand and attending to special needs of customers in a timely fashion in order to meet and exceed customer expectations
• To provide technical/data support to customers most effectively and offer Loaner phones to customer wherever applicable
• To monitor & control on customer hold time, receipts, and delivery and service collections
• To collect cash on customers on repairs and reconciling the same by the end of the day with no discrepancy
• Attend and secure a good score in all internal trainings conducted
• Arrange all received shipments on a priority-FIFO sort which will ensure that the shipments are being identified and tracked in accordance with the production plan
• Preserve, handle and transport customer property under controlled and specified conditions to ensure that there is no damage or loss of customer property
• Minimize all job card errors and discrepancies which will assure clarity and parity in external customer information that are being communicated to the internal customers
Job Details
| Date Posted: | 2014-02-20 |
| Job Location: | Amman, Jordan |
| Job Role: | Technology/IT |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
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