Be the primary point of contact for assigned CARE customers and act as an advocate for
these customers, internally within Maersk Line.
Actively build strong relationships with customers and gain an understanding of their
business, service needs, drivers and desires (including onboarding of customers to the
CARE program), amongst others through regular customer visits.
Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with
the customer as well as internal stakeholders
Proactively track shipments and notify customers of relevant deviations from the
transport plan, including potential solutions or alternatives
Be the owner of all customer issues and engage relevant stakeholders as required to
facilitate timely and effective solutions in order to pacify the situation and avoid
unnecessary cost.
Manage / improve day to day process interaction with own customers by leveraging
detailed customer knowledge, actively engaging with One Team CS counterparts where
relevant.
Be fully responsible for customer satisfaction of assigned customers
Understand claims policy and its impact on company assets and guide customers best
possible through any potential claim situation
Understand per diem / demurrage implications for containers and its impact on
company revenue
Commercial intelligence: engage customers in discussions about new business
opportunities, business and support expectations and competitor/market intelligence.
Feed relevant intelligence back to stakeholders in Sales and/or TNM
Remain current on changes in local & foreign rules, internal & external procedures and
product developments, build and maintain understanding of the cargo you are shipping
and requirements that come with it and understanding of cross functional processes
and how they link it to your role
In general, actively seek out and act on continuous improvement opportunities both in
relation to customers and internal / external stakeholders
Job Details
| Date Posted: | 2014-01-02 |
| Job Location: | Dammam, Saudi Arabia |
| Job Role: | Support Services |
| Company Industry: | Distributions and Logistics; Shipping |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Saudi Arabia |
| Degree: | دبلوم |
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