. Help Desk Support Specialist Job Number400736
Description
The Helpdesk for a Dept.of Defense contract in Oak Ridge TN has an opening for a Temporary Helpdesk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked. This position requires the ability to obtain a DoD Secret security clearance Security and ITIL V3 Foundations certifications.
Qualifications
Basic Qualifications High school education or equivalent and 2 years of technical experience. Associates Degree and 1 year of related experience preferred. This position requires the ability to obtain a DoD Secret security clearance. Requires ITIL V3 Foundations Certifications. Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information ideas and results effectively in both oral and written form compose correspondence and reports. Must demonstrate customer service leadership and team skills. Experience in desktop and networking support IT concepts and help desk software. Proficient with MS Windows and Office VPN Remote access and antivirus software. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issue and select the correct source for solution. Provide first line technical support to computer customers with questions regarding account administration distribution of software and documentation system and network status and incident entry via incident management tool. Works on assignments that are semiroutine in nature. Interacts daily with supervisor peer groups and customers. Interaction normally involves exchange or presentation of factual information.
Preferred Qualifications Active Directory Antivirus Remedy VPN Avaya Novell web support and development.
SAIC Overview
SAIC is a leading provider of technical engineering and enterprise information technology services to the U.S. government. Our 13000 employees deliver systems engineering and information technology offerings for large complex government programs as well as a broad range of higherend differentiated technology services. The company is headquartered in McLean Va.. For more information visit www.saic.com.
Job Posting Nov 1 2013 24737 PM
Primary Location United StatesTNOAK RIDGE
Clearance Level Must Currently Possess None
Clearance Level Must Be Able to Obtain Secret
Potential for Teleworking No
Travel None
Shift Day Job
Schedule Fulltime
Nearest Major Market Knoxville
Job SegmentsEngineer Security Clearance Temp more...
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