Job Description Job Number 1859210Business GE HealthcareBusiness Segment Healthcare Eastern amp African Growth MarketsAbout Us GE Healthcare's Healthcare Systems business provides a wide range of technologies and services for clinicians and healthcare administrators that can help caregivers improve the consistency quality and efficiency of patient care everywhere. These technologies help provide fast noninvasive ways for doctors to see broken bones diagnose trauma cases in the ER view the heart and its function or identify the early stages of cancers or brain disorders. With Xray digital mammography CT MR and Molecular Imaging technologies GE creates industryleading products that allow clinicians to see inside the human body more clearly than ever. In addition with efforts in ultrasound ECG bone densitometry patient monitoring interventional imaging incubators and infant warmers respiratory care anesthesia management and a wide range of technologies and services for clinicians and healthcare administrators GE's Healthcare Systems business enables clinicians to provide better care for millions of patients every day from wellness check ups to advanced diagnostics to lifesaving treatment.
Quality
GE Healthcare is committed to Quality and Compliance in every decision we make amp every action we take believing that this benefits patients customers and our business.
We support Quality and Compliance in all that we do through two fundamentals
The Spirit acirc128brvbar the integrity of our products processes and actions
The Letter acirc128brvbar the adherence to the rules to make sure our products and practices are in compliance with applicable laws and regulations.
What makes GE Healthcare different? Leadership amp Learning Learning is more than a classroom activity. It's how we come together to embrace change develop skills for change and get energized. GE spends more than 1 billion annually in employee development and leadership training.
What makes GE Healthcare different? Highintegrity business practices Ours is an invigorating high performance environment that emphasizes highintegrity business practices. We seek to lead in workplace and marketplace integrity by respecting the human rights of everyone touched by our business and by enforcing legal and financial compliance.Posted Position Title Service Center SpecialistCareer Level ExperiencedFunction ServicesFunction Segment Call Center ServicesLocation Saudi ArabiaU.S. State China or Canada Provinces City RiyadhPostal Code 11391Relocation Assistance NoRole SummaryPurpose Participates in the daily operations of the Service CenterEssential Responsibilities The Service Center Specialist serves as the primary contact between the customer and GEHC Service Support. Call Center specialists are the face of GE Healthcare to our highly valued customers. Specific resposibilities include
Quality Specific Goals
Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job typeposition.
Complete all planned Quality amp Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. I
dentify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure.
Ensure completion of all field modifications instructions FMI's within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possible.QualificationsRequirements Associate's degree or equivalent work experience.
Prior demonstrated experience working in a Customer service role.
Preferred Qualifications Demonstrated understanding of the product area as it relates to the customer segment
Demonstrated analytical thinkingproblem solving ability
Ability to think clearly and quickly and empathize in highpressure clinical situations
Tenacity amp creativity in handling customer issuesAdditional Eligibility Qualifications Desired Characteristics
Job Segments