Daily business responsibility:
Translate the vision of the customer into an operational strategy.
Ensure the strategy is delivered by breaking it down into tactics and tasks and ensure all tasks get done in time, budget and quality
Responsible for initiatives designed to improve and/or grow the business, in close alignment with the Business Manager (Commercial Lead of the contract)
Engage all required resources involved with the customer into a cohesive team to deliver results for the customer and for the Co.
First central point of escalation for customer concerns and issues. Genuine ownership when resolving issues
Drive continuous improvement process to increase quality of service and/or efficiencies
Identify and realize new projects to the benefit of customer and the Co.
Support the customer to understand the supply-chain needs and any assessment of potential optimizations
Oversee the implementation of services and tasks to ensure alignment with customer expectations
Manage the solution engineering team to ensure flawless interaction with the customer solutions; provide presentations to the customer about the operation when required
Manage the onsite team and ensure their performance at the highest agreed level
Daily report of all activities to the Business Manager, frequent reporting of operational KPI related to onsite activities.
Team management responsibility:
Ensure team knows each other’s roles & responsibilities
Guide team members through tasks when needed
Set priorities, communicate and delegate accordingly
Disciplinary and functional responsibility of the customer services team
Develop the team by performance feedback and continuous training
Develop the team member’s skills according to needs / targets as output of the Performance Management Review Process
Connect and align the team through regular communication, provide on-going feedback to team members
تفاصيل الوظيفة
| 2013-10-31 | تاريخ الإعلان عنها: |
| الدمام, المملكة العربية السعودية | منطقة الوظيفة: |
| الخدمات السوقية (اللوجستية) | الدور الوظيفي: |
| نقل; إبحار; خطوط الطيران/الطيران | قطاع الشركة: |
| 2013-07-01 | تاريخ الالتحاق بالعمل: |
المرشح المفضل
| إدارة | المستوى المهني: |
| ذكر | الجنس: |
| بكالوريوس/ دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف الخدمات السوقية (اللوجستية) في السعودية - بحث عن جميع الوظائف