Job Description Job Number 1831787Business GE HealthcareBusiness Segment Healthcare Eastern amp African Growth MarketsAbout Us What do you envision for your future? At GE Healthcare our vision involves looking at Healthcare in a completely new way. Focusing on earlier presymptomatic disease detection and prevention instead of late diagnosis. Helping clinicians access more information and intervene sooner with targeted treatments so their patients can leave longer fuller lives.
We believe we can help make that happen and we'd like you to be a part of our mission. As a global leader GE can bring together the best in science technology business and human resources to redefine the frontiers of healthcare.
Something remarkable happens when you bring together people who are driven to make a difference they do.
Your Life. Your career. Your purpose. Reimagined
GE Healthcare's Healthcare Systems business provides a wide range of technologies and services for clinicians and healthcare administrators that can help caregivers improve the consistency quality and efficiency of patient care everywhere. These technologies help provide fast noninvasive ways for doctors to see broken bones diagnose trauma cases in the ER view the heart and its function or identify the early stages of cancers or brain disorders. With Xray digital mammography CT MR and Molecular Imaging technologies GE creates industryleading products that allow clinicians to see inside the human body more clearly than ever. In addition with efforts in ultrasound ECG bone densitometry patient monitoring interventional imaging incubators and infant warmers respiratory care anesthesia management and a wide range of technologies and services for clinicians and healthcare administrators GE's Healthcare Systems business enables clinicians to provide better care for millions of patients every day from wellness check ups to advanced diagnostics to lifesaving treatment.
Quality
GE Healthcare is committed to Quality and Compliance in every decision we make amp every action we take believing that this benefits patients customers and our business.
We support Quality and Compliance in all that we do through two fundamentals
The Spirit acirc128brvbar the integrity of our products processes and actions
The Letter acirc128brvbar the adherence to the rules to make sure our products and practices are in compliance with applicable laws and regulations.
What makes GE Healthcare different? Leadership amp Learning Learning is more than a classroom activity. It's how we come together to embrace change develop skills for change and get energized. GE spends more than 1 billion annually in employee development and leadership training.
What makes GE Healthcare different? Highintegrity business practices Ours is an invigorating high performance environment that emphasizes highintegrity business practices. We seek to lead in workplace and marketplace integrity by respecting the human rights of everyone touched by our business and by enforcing legal and financial compliance.
What makes GE Healthcare different? Committed to personal growth At GE Healthcare we pride ourselves on growing leaders of tomorrow. Our people processes and culture are designed to support and grow the individual giving them the opportunity to develop their skills in a variety of ways while moving throughout the organization. We are dedicated to helping you build a career at GE Healthcare.
What makes GE Healthcare different? Total Rewards GE Healthcare focuses on the total reward package in order to attract engage and retain top talent in the organization. With a structure that rewards performance behaviors and values GE Healthcare is proud to offer competitive compensation and benefit plans at all levels of the organization.Posted Position Title CT Regional Remote Service Leader SaudiCareer Level ExperiencedFunction ServicesFunction Segment Field ServicesLocation Saudi ArabiaU.S. State China or Canada Provinces City RiyadhPostal Code 11391Relocation Assistance NoRole SummaryPurpose Provide expert remote amp onsite technical support services for products for clients amp supervision of Modality service leader in the region for direct amp indirect countries. Provide first response amp remote solutions to clients having technical systems difficulties amp provide technical support amp counsel to field technicians amp clients experiencing system performance issues. It is the technical resource for all servicerelated questions about the CT product or product familyEssential Responsibilities Key Responsibilitiesessential functions include
Providing remote and onsite technical support to FSE's and Clients.
Ownership of ISD jobs for his region prioritization and follow up with Customer Service Centers.
Provide on phone support or InSite support to Clients and characterize incoming technical issues and prioritize between jobs able to diagnose complete failure and propose the right part to be ordered in parallel to the FSE assignment done by Service Center.
Ownership of Transfer Rates and Transferability ISD Icenter Ilinq Telephone activity.
Utilization of the GEHC escalation process as needed working closely with Local Customer Team LCT and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
Support the business to achieve to help to drive Material and Purchased Service cost improvement initiatives for the modality.
Coaching and training for FSE's to insure that technical and customer skills are up to date and meet the needs of the business.
Support the business to achieve product serviceability and reliability quality trend analysis productivity program development and implementation national modality program execution and new product introduction support
Quality Specific Goals Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job typeposition including EHS.
Complete all planned Quality amp Compliance training within the defined deadlines including EHS.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Insure timely dispatch closure.
Insure completion of all field modifications instructions FMI's within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possible.QualificationsRequirements Associate's degree in a related sciencetechnical field
Minimum of 5 years of field service experience on CT products
Minimum of 5 years of troubleshooting GE diagnostic imaging equipment
Previous problem solving experience
Previous Project Leadership experience
Knowledge of modality clinical applicationsAdditional Eligibility Qualifications Desired Characteristics Bachelor's degree in Electrical Engineering or Electrical Technology Highly motivated teamplayer Prior project or technical leadership experience demonstrated ability to trainmentor peers Ability to stay calm in pressurized situations and coach people through solving problems Strong prioritization and organizational skills Strong customerservice skills Strong written and verbal communications skills that can effectively communicate with a diverse workforce ability to effectively communicate over the phone Prior experience working with Word Excel and PowerPoint Basic financial analysis abilities
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